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Return to shopAt Cenzelle, we want every customer to feel confident and satisfied when shopping with us. Our Return Policy is designed to be clear, fair, and transparent, ensuring that you fully understand your rights and responsibilities when making a return. We carefully inspect, package, and ship every product, but if you ever need to return an item, please review the terms below in detail before initiating your return.
Cenzelle accepts returns under specific conditions where the product meets our return eligibility guidelines. Since our products are men’s fashion accessories, primarily belts, every item undergoes a strict quality inspection before shipment. However, if a product arrives damaged, defective, or incorrect, you may request a return.
We do not accept returns for reasons related to size preference, change of mind, or personal dislike after the product has been delivered. Our goal is to maintain hygiene and product integrity for all customers.
To qualify for a return, the following conditions must be met:
If these conditions are not met, the return may be denied.
To initiate a return, please contact us at contact@cenzelle.store within 30 days of receiving your order. Include your order number, full name, reason for return, and supporting photos (if applicable). Our team will review your request and guide you through the process.
Once your request is approved, you will be provided with detailed instructions on where to send your return package. Please note that customers are responsible for the cost and arrangement of return shipping. We do not provide prepaid return labels.
All returns must be shipped using a reliable carrier with valid tracking information. Cenzelle is not responsible for items lost or damaged in transit during return. We strongly recommend purchasing shipping insurance or using a tracked service to ensure your item reaches us safely.
Cenzelle does not issue prepaid return labels. The customer is responsible for preparing the package, labeling it correctly, and shipping it back using their chosen courier. The cost of return shipping will not be reimbursed.
For quality and hygiene reasons, certain items cannot be returned, including:
Please carefully review product details before making your purchase.
We currently do not accept exchanges. If you wish to receive a different item, please return the original product (if eligible) and place a new order once your return has been processed.
Returned items are subject to inspection upon arrival. If the returned product is found to be used, damaged, or missing components, the return will not be approved, and no refund will be issued.
In rare cases where you receive a damaged or incorrect product, please contact us immediately at contact@cenzelle.store within 3 business days of delivery. Include photographs of the item and packaging. Our team will verify the issue and provide the appropriate resolution, which may include a replacement or refund.
Once your return is received and inspected, we will notify you of the approval or rejection via email. Approved returns will be processed within 3 business days after receipt at our facility.
Returns are reviewed during our standard business hours:
Monday – Friday, 9:00 AM – 4:00 PM (GMT-08:00).
Requests submitted after hours or during weekends will be reviewed on the next business day.
Cenzelle reserves the right to update or revise this Return Policy at any time to reflect changes in company procedures, courier practices, or legal requirements. The updated version will always be available on our website.
Business Name: Cenzelle
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00)
Business Phone: +1 (209) 857 9714
Business Email: contact@cenzelle.store
Business Address: 5095 E Hedges Ave, Fresno, CA 93727, USA