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Return to shopA1: Cenzelle is an online store that offers men’s belts in various designs and styles suitable for everyday and formal wear.
A2: No, creating an account is not required. You can place an order directly using your contact and shipping details at checkout.
A3: Cenzelle operates from Fresno, California, USA. Our registered business address is 5095 E Hedges Ave, Fresno, CA 93727.
A4: Our business hours are Monday to Friday, from 9:00 AM to 4:00 PM (GMT-08:00). Orders and emails received outside these hours are processed the next business day.
A5: We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are processed securely through trusted payment gateways.
A6: No, we do not charge any additional taxes. Only a flat shipping cost of $16 applies to every order.
A7: We charge a flat shipping fee of $16 for every order, regardless of quantity or location within the United States.
A8: Our total delivery time is typically between 4 to 9 business days, which includes both handling and transit time.
A9: We process all orders within 1 to 2 business days after payment confirmation.
A10: Once shipped, orders generally take 3 to 7 business days to reach their destination, depending on the courier and location.
A11: After your order has shipped, you’ll receive a tracking link by email. You can use this link to view your shipment status and estimated delivery date.
A12: Our order cut-off time is the same as our business hours — 4:00 PM (GMT-08:00). Orders placed after this time are processed the next business day.
A13: No, At the moment, we only ship within the United States.
A14: You can request cancellation before your order has been shipped. Once the order is dispatched, cancellation is no longer possible.
A15: If your order has not been shipped yet, you can email us at contact@cenzelle.store to request an address change. Once shipped, the address cannot be modified.
A16: Yes. Returns are accepted within 7 days of delivery if the item is unused, unworn, and in its original packaging. Please review our Return Policy for full details.
A17: The customer is responsible for the cost of the return shipping label unless the return is due to a Vorte error (e.g., wrong or defective item).
A18: Refunds are processed within10 business days.
A19: Shipping fees are non-refundable unless the return is due to an error caused by Cenzelle
A20: Please contact us within 48 hours of delivery with photos of the product and packaging. We will review your claim and assist with a replacement or refund.
A21: If your order hasn’t arrived within the expected timeframe, contact us with your order number. We’ll check the status with the carrier and provide an update.
A22: At this time, Cenzelle does not offer direct exchanges. You may return the original item and place a new order for the desired size or color. Review Return Policy
A23: You can reach us by email at contact@cenzelle.store or by phone at +1 (209) 857 9714 during business hours. We aim to respond to all messages as soon as possible.
A22: Yes. All payments are handled through secure third-party payment processors. We do not store your full credit card details on our servers. Review Payment Policy