contact@cenzelle.store

Refund Policy

At Cenzelle, we are committed to maintaining a transparent, fair, and customer-focused refund process. We understand that circumstances may arise where a refund is required, and we want our customers to feel secure knowing that every request will be handled with honesty and efficiency. Our Refund Policy explains in full detail how and when refunds are issued, what qualifies for a refund, and what conditions apply.

1. Purpose of Our Refund Policy

The goal of this policy is to ensure that all refunds are processed in a consistent and transparent manner. We treat each case individually, keeping in mind both the customer’s satisfaction and the integrity of our quality standards.

Refunds are only applicable to orders that meet our Return Policy requirements. If a product has been returned, inspected, and approved, or if the order was canceled before dispatch, we will issue a refund according to the conditions outlined below.

2. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

  • The product was delivered damaged, defective, or incorrect.
  • The item was returned in unused condition, within 30 days of delivery, and approved under our Return Policy.
  • The order was canceled by Cenzelle before shipment due to stock or verification issues.
  • The shipment was lost in transit (verified through carrier investigation).
  • Refunds are not issued under the following circumstances:
  • The product shows signs of wear, use, or alteration.
  • The item was returned without prior authorization.
  • The customer provided an incorrect or incomplete shipping address.
  • The return was requested after the 30-day eligibility window.
  • Clearance or final sale items.
  • Exchanges or preference-based returns (size, style, or personal dislike).
3. Refund Process

lA refund requests must be submitted via email to contact@cenzelle.store with the following information:

  • Order number
  • Customer name and email address
  • Reason for refund
  • Photo or video evidence (if applicable)
  • Once we receive your request, our team will review it within 3 business days and notify you whether it has been approved or denied.

If approved, we will process your refund using the same payment method used during purchase (Visa, MasterCard, American Express, Discover, or PayPal).

4. Refund Method and Timeframe

Refunds are always issued through the original payment method used to make the purchase. We do not offer store credits or cash refunds.

Depending on your bank or payment provider, it may take 10 business days for the amount to appear in your account.

5. Partial Refunds

Partial refunds may be issued in specific cases, such as:

  • Items returned with minor missing components or packaging.
  • Situations where shipping costs are non-refundable but product value qualifies for a refund.
  • Cenzelle reserves the right to determine whether a full or partial refund is appropriate based on the product’s returned condition and reason for refund.
6. Non-Refundable Charges

Certain charges are not eligible for refund under any circumstance:

  • Flat shipping cost of $16 (applied at checkout).
  • Return shipping fees, as customers are responsible for return labels.
  • Any fees incurred by financial institutions or payment gateways during refund transactions.

We believe in complete fairness therefore, only the amount paid for the returned product is refunded once approved.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged or incorrect product, please report it to contact@cenzelle.store within 3 business days of delivery. Attach photos or videos showing the damage or error. Once verified, we will process your refund or send a replacement as per your preference and eligibility.

If a replacement is not available, a full refund will be issued promptly.

8. Lost or Undelivered Orders

In rare cases where an order is confirmed as lost in transit by the carrier, Cenzelle will issue a full refund to the original payment method. Please allow sufficient time for carrier investigation before refund approval.

9. Canceled Orders

If you wish to cancel your order, please contact us as soon as possible during business hours. Orders can only be canceled before they have been shipped. Once an order has been dispatched, it cannot be canceled and will fall under the Return Policy guidelines.

If an order is canceled by Cenzelle due to stock or verification issues, a full refund (including shipping) will be issued automatically.

10. Refund Communication

You will receive an email notification once your refund has been processed. This email will include the refunded amount, reference number, and estimated time for funds to reflect in your account. If you do not receive your refund within the expected time frame, please check with your payment provider before contacting us  banks may take additional time to post the transaction.

11. Customer Cooperation

To ensure a smooth process, we request that all customers provide accurate and complete information during refund requests. Missing details may delay the resolution. Cenzelle reserves the right to decline refunds if the request does not meet our policy terms.

Business Details

Business Name: Cenzelle
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00)
Business Phone: +1 (209) 857 9714
Business Email: contact@cenzelle.store
Business Address: 5095 E Hedges Ave, Fresno, CA 93727, USA

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