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Return to shopCenzelle currently offers shipping within the United States. All orders are shipped directly from our fulfillment facility located in Fresno, California. We are continually working to expand our delivery reach, and any updates regarding new service areas will be posted on our website.
Please ensure that your shipping address is complete and accurate at the time of checkout. Cenzelle cannot be held responsible for delays or non-delivery resulting from incorrect addresses provided by customers.
Cenzelle applies a flat-rate shipping cost of $16 on every order, regardless of the destination or quantity of items purchased. This cost covers the full handling, packaging, and carrier charges required to ensure safe and timely delivery.
We do not charge any additional taxes or hidden fees — the total shown at checkout is the final amount you will pay.
All orders placed before 4:00 PM (GMT-08:00) on business days (Monday to Friday) are processed the same day.
Orders placed after 4:00 PM or on weekends and public holidays will be processed on the next business day.
Our business hours and order cut-off time are the same: Monday to Friday, 9:00 AM – 4:00 PM (GMT-08:00).
Once your order is received within our cut-off hours, our team immediately begins preparing it for shipment.
Handling Time: 1–2 business days
During this time, your order is verified, quality checked, securely packaged, and handed over to our shipping partner.
After dispatch, delivery typically takes between 3–7 business days, depending on your location and courier efficiency.
Handling Time: 1–2 business days
Transit Time: 3–7 business days
Total Delivery Time: 4–9 business days
Please note that delivery times may vary slightly during peak seasons, severe weather, or carrier delays beyond our control.
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. You can use this information to follow your shipment’s journey in real time.
If you have not received a tracking number within two business days after placing your order, please contact our support team at contact@cenzelle.store. We will assist you immediately.
All deliveries are handled by trusted third-party carriers. Once an order has been marked as “Delivered” by the carrier, ownership and responsibility for the item transfer to the customer.
If you experience any issue with delivery such as missing packages, delayed shipments, or incorrect addresses please reach out to us. We will coordinate with the carrier to resolve the matter as quickly as possible.
It is the customer’s responsibility to provide an accurate and complete shipping address. Orders returned to Cenzelle due to address errors, non-delivery, or customer absence will require additional shipping charges to be resent.
We highly recommend double checking your shipping details before finalizing your purchase.
We do not currently ship to P.O. Boxes, APO/FPO/DPO addresses, or international locations. Orders placed to restricted addresses will be canceled and refunded.
While we do our best to deliver every order within the promised time frame, delays may occasionally occur due to weather conditions, customs clearance, transportation issues, or carrier limitations. Cenzelle cannot be held responsible for delays caused by external logistics factors, but our support team will always help you track and resolve delivery concerns.
If a package is lost or arrives damaged, please contact us immediately within 3 business days of delivery. We will file a claim with the courier and work with you to find a fair resolution. Our goal is to ensure you receive your products in perfect condition.
Once an order has been dispatched, it cannot be modified or canceled. If you need to change your order before it ships, please contact us as soon as possible during our business hours.
Business Name: Cenzelle
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00)
Business Phone: +1 (209) 857 9714
Business Email: contact@cenzelle.store
Business Address: 5095 E Hedges Ave, Fresno, CA 93727, USA